Charlotte Richards was a defense attorney at Richards and Wheeler, a high-end law firm in Beverly Hills. Many of her clients were criminals whom she knowingly helped out of legal problems. She was married to Elliot Richards and together they had multiple children. Charlotte was having an affair with Brad Wheeler, her partner at the firm.
Before she was murdered, she was working on a sensitive case with the FBI to bring Victor Perez's cartel down. The only other person at the firm who knew the details of the case was Liam Pickering. When Charlotte went to meet their informant, Marco Sanchez, at Hotel Gleam, Pickering murdered both of them with a screwdriver, trying to frame Jimmy the Carpenter (one of Perez's men who, unknown to Pickering, was already dead). Chloe and Lucifer investigated the case with Dan's and Ella's assistance.
In "The Good, the Bad and the Crispy", Goddess departs Charlotte's body to create a new universe for herself in a void at Lucifer's suggestion. As Dan examines Charlotte's body, she awakens, surprising Lucifer. It quickly becomes clear that Goddess resurrected the human Charlotte when she left and Charlotte shows no memory from the time period Goddess controlled her body. She is then taken away by paramedics who believe her fall from the Santa Monica Pier is the reason for her confusion.
In "They're Back, Aren't They?", Dan reveals that Charlotte does not remember him or their relationship, devastating him. Lucifer tries to reassure Dan that Charlotte's behavior is not his fault.
In "Welcome Back, Charlotte Richards", Charlotte shows up at Lucifer's apartment, which causes him to briefly believe that his mother has returned, only to be horrified as Charlotte kissed him. Lucifer explains to her that they are not nor will they ever be lovers but admits that they do have a complicated history. Finally broken, she confides in Lucifer about her problems. By putting together pieces of what she remembers, she guesses that she went to Hell, even though she believes she is a good person.
Following Lucifer's suggestion, she cooperates with the LAPD by giving them video footage of the murder. Upon the realization that representing criminals led to her former damnation, she decides to hold her clients hostage at gunpoint to uncover the murderer. Lucifer intervenes, explaining that Simon killed himself as a way to expose the company for its crimes. Charlotte argues that there are no loopholes in avoiding sins and states that her clients are guilty of poisoning their customers with their tainted pudding. In her hysterical state, she wants to execute them, but Lucifer calms her down. Unknown to Charlotte, Lucifer was able to record the incriminating conversation leading her clients' arrests.
Later, Charlotte apologizes to Dan for her behavior towards him. She then departs alongside Lucifer to her apartment. She asks Lucifer what she was like during her lost time, to which he replies she was "quite the handful… intense, jealous, hair-trigger emotions, prone to making cosmically epic mistakes, but everything that [she] did… came from a place of love."
In "Chloe Does Lucifer", as part of her new outlook on life where she does good, Charlotte decides to take a job as at the D.A.'s office, putting criminals in prison instead of helping them get away with their crimes.
In "The Last Heartbreak", Charlotte meets Amenadiel, who initially mistakes her for the goddess and reveals a little about the goddess, later (knowing that she is no longer his mother), amenadiel explains that during her amnesiac period she was his stepmother
In "Orange is the New Maze", Charlotte confronts Lucifer about everything Amenadiel said and Lucifer reveals the whole truth. Charlotte enters in despair thinking she was going crazy. Amenadiel and Lucifer decide to prove to her by having Lucifer display his wings. This causes Charlotte to feel relieved that she hadn't gone insane.
Like any high-level defense attorney, Charlotte was strong and confident. She knowingly helped guilty criminals get away with their crimes using loopholes. She was unfaithful to her husband, having an affair with Brad Wheeler.
After her resurrection from Hell, Charlotte tries her best to hide the fact that she cannot remember the past few months. She believes people will think she is insane. After having a conversion with Lucifer about her memories of Hell, which she tried to shrug off, she realizes that helping criminals get away with their crimes caused her damnation. She decides that she has to change to prevent going to Hell again and takes a job at the D.A.'s office. She is comfortable with confiding with Lucifer and they have a growing friendship.
|#2||"Liar, Liar, Slutty Dress on Fire"||Appears|
|#18||"The Good, the Bad and the Crispy"||Appears|
|#1||"They're Back, Aren't They?"||Mentioned|
|#2||"The One with the Baby Carrot"||Credit only|
|#3||"Mr. & Mrs. Mazikeen Smith"||Credit only|
|#4||"What Would Lucifer Do?"||Credit only|
|#5||"Welcome Back, Charlotte Richards"||Appears|
|#6||"Vegas With Some Radish"||Credit only|
|#7||"Off the Record"||Mentioned|
|#8||"Chloe Does Lucifer"||Appears|
|#10||"The Sin Bin"||Appears|
|#11||"City of Angels?"||Appears|
|#12||"All About Her"||Appears|
|#13||"Til Death Do Us Part"||Appears|
|#14||"My Brother's Keeper"||Appears|
|#15||"High School Poppycock"||Appears|
|#16||"Infernal Guinea Pig"||Appears|
|#17||"Let Pinhead Sing!"||Appears|
|#18||"The Last Heartbreak"||Appears|
|#19||"Orange is the New Maze"||Appears|
|#20||"The Angel of San Bernardino"||TBD|